General Manager

Full-time

Job Description

A General Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin Donuts standards, franchisee standards and in compliance with all applicable laws.

Restaurant Manager

Full-time, Part-time

Job Description

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin Donuts standards, franchisee standards and in compliance with all applicable laws.

Essential Functions

Hire, train, and develop their employees.

Communicate job expectations to employees.

Provide coaching and feedback; disciplines when appropriate.

Create and maintain a guest first culture in the restaurant.

Ensure all shifts are appropriately staffed to achieve guest service goals

Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.

Analyze Guest Satisfaction Survey results to recognize achievement and provide coaching and direction to restaurant team to drive continuous improvement.

Manage all inventories in store. Order merchandise to ensure items are available when needed. Ensure orders are correct and plan for low and high volume events; i.e. holidays, weather conditions. Tracks throwaways and minimizes waste.

Utilizes tools to track required documentation; for example temperature controls. Manages cash over/short through effective cash control procedures.

Drives sales through effective execution of marketing programs.

Completes ROR's and Restaurant Food Safety and Sanitation assessments each month.

Ensure all policies and procedures are followed as well as compliance with labor and health laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

Business Acumen
Communication
Ethical Practice
Critical Evaluation
Leadership and Relationship Management

Work Environment

Operates in a restaurant environment. Routinely uses standard restaurant equipment.

Physical Demands

Regularly required to talk and hear. Required to stand for long periods of time or walk. Required to bend, stretch, climb and or crawl. Required to lift up to 50 pounds. Required to work a standard workweek and weekends.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

A BS/BA degree from an accredited college/university or 5+ years of progressive restaurant management experience.

ServSafe Certified

AAP/EEO Statement

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to ensure equal opportunities to all qualified, or qualifiable employees, by prohibiting discrimination and harassment in all aspects of employment (such as recruitment, hiring, training, compensation and promotions) on the basis of race, creed, color, age, sex, affectional or sexual orientation, ancestry, national origin, disability (including AIDS and HIV infection), pregnancy, military service, religion, gender identity or expression, marital status, civil union status, domestic partnership status, atypically hereditary cellular or blood trait, genetic information, liability for service in the United States armed forces, or membership in any other category protected by applicable federal, state or local law. We are committed to the spirit and letter of the law. Our goal is to maintain a working environment that encourages the personal and professional development of every employee to his or her fullest potential within the context of the Company's success and well being.

Assistant Manager

Full-time, Part-time

Job Description

Under the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store. Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. Reliable transportation and a flexible schedule, stand for long periods of time and be able to lift 30 to 50 pounds.

Operations Excellence for Guest Satisfaction:
- Holds the guest as their highest priority and role models exceptional guest service
- Empowers the team to satisfy guests and resolve problems
- Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages
- Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards
- Ensures service with speed goals, per Dunkin' Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service
- Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement
- Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
- Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
- Maintains and calibrates restaurant equipment
- Provides recommendations to ensure guests receive value for the price and pricing is competitive for market
- Utilizes Red Book or similar tool to track required documentation
- Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations

Team Environment:
- Promotes a respectful team environment
- Ensures the right people are hired and developed for key positions
- Handles employee concerns with fairness and a sense of urgency
- Builds teamwork through effective training, deployment and communication
- Communicates performance expectations and holds self and team accountable
- Creates a learning environment ensuring team is trained for their position
- Recognizes team members for demonstrating desired behavior and performance
- Provides consistent coaching that drives performance of the team to achieve goals
- Builds a guest focused team creating a competitive spirit to achieve results

Profitability:
- Drives sales through effective execution of marketing programs
- Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month
- Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals
- Manages cash over/short through effective cash control procedures
- Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste
- Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity
- Ensures all policies and procedures are followed as well as compliance with labor and health laws
- Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner

Shift Leaders

Full-time, Part-time

Job Description

The Shift Leader is responsible for coaching Crew Members throughout their shift to execute Dunkin' donuts operational standards and deliver a great guest experience.
- Deploy team members appropriately to meet guest's needs and service standards throughout a shift.
- Ensure the restaurant meets safety and sanitation standards, inside and outside the store.
- Ensure team members handle all Guest concerns with a sense of urgency.
- Candidates must be able to clearly express oneself verbally and in writing.
- Availability on weekends
- Cash handling management
- Must be able to lift 25+ pounds.
We provide training, competitive salaries, and advancement opportunities as well as a great work environment. Qualified employees may participate in our health, dental and vision programs

Crew Member

Full-time, Part-time

Job Description

Crew Members are responsible for delivering great guest experiences.

As a Dunkin' Donuts Crew Member, you'll enjoy the benefits of working in a fun, fast-paced environment!

The Dunkin' Donuts Crew Member is responsible for providing excellent customer service to our guests. Our customers are our number one priority, and we are seeking candidates who feel the same way.

SKILLS AND ABILITIES
- Must be able to communicate clearly and concisely.
- Must display a customer comes first attitude and deliver excellent customer service.
- Must be able to maintain a calm demeanor during periods of high volume.
- Adhere to established company procedures, guidelines and policies at all times.
- Maintain established company uniform, appearance, and hygiene standards at all times.
- Must be able to lift approximately 25 pounds.
- The Hourly Retail Crew-Member position requires standing for long periods of time.
- Ability to deliver excellent Customer service in a fast-food restaurant environment
- Ability to work as part of a team
- Reliable transportation

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. We provide training, competitive salaries, and advancement opportunities as well as a great work environment. Qualified employees may participate in our health insurance program